Helpdesk and end-user support
Fast, friendly support for your staff by phone, WhatsApp and email, with issues logged and followed through to resolution.
Outsourced IT solutions for Kenyan organisations
Bluefox Technologies takes on the day-to-day running of your technology: support, networks, security, surveillance and equipment. Your team stays focused on the business while one accountable partner keeps it all working.
Why organisations outsource their IT
Hiring, retaining and equipping an in-house IT team is expensive, and one or two people rarely cover every discipline. An outsourced model gives you the whole bench for a planned monthly cost.
Predictable cost
Replace unplanned repair bills and emergency call-outs with a defined service scope and a fixed, budgetable fee.
Specialist depth
Networking, cybersecurity, CCTV and access control are handled by people who do that work every day, not by one generalist.
Less downtime
Proactive monitoring and routine maintenance catch problems early, so staff spend their time working instead of waiting on IT.
What we manage for you
Choose the full service or the parts you need. Each area is delivered under the same agreement and the same point of contact.
Network and infrastructure
Design, monitoring and upkeep of your LAN, Wi-Fi, servers and connectivity so the office stays online.
Cybersecurity
Endpoint protection, firewalls, patching and access hygiene that reduce your exposure to malware, phishing and data loss.
CCTV and access control
Installation and ongoing maintenance of cameras, door control and attendance systems across your premises.
Hardware procurement and lifecycle
Computers, networking and peripherals sourced, configured and replaced on a schedule, with an up-to-date asset register.
On-site support in Nairobi
Engineers available at your premises when a problem cannot be fixed remotely, backed by our Mombasa Road base.
How an engagement works
A structured start means no surprises once the service goes live.
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Assess
We review your devices, network, security and support needs on site and report what we find.
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Agree
You receive a clear proposal with scope, response commitments and a fixed monthly fee.
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Onboard
We document your environment, close urgent gaps and introduce your support team.
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Operate and review
We run the service day to day and meet regularly to review performance and plan improvements.
Built on accountability
Outsourcing only works when you know exactly what you are getting. Every Bluefox agreement is written down and reviewed with you.
- A written service agreement. Scope, response targets and escalation paths set out in plain language.
- A named point of contact. Someone who knows your environment and answers for it.
- Documented systems. Your assets, configurations and access are recorded and belong to you.
- Regular reporting. Scheduled reviews of issues, risks and recommendations.
Talk to us about your IT environment
Tell us what you run today and where it hurts. We will respond with a practical recommendation and a clear quote.